foodscan for Scandinavia

Frequently asked questions (FAQ)

Who can shop through Foodscan.se?

foodscan.se is only open for business-to-business (B2B) trade. To shop, you must be a company with legal entity status and have an approved account with Synopsys AB or Foodscan APS. Sales to individual consumers (B2C) are not available. Individual consumers can use our retail site gurme.se .

How can I place my order?
You can place your order through www.foodscan.se. Select the products and add them to your cart, then enter your payment and delivery information to complete the order. Once your order is approved, you will receive a confirmation email. The purchase agreement becomes binding upon receipt of this confirmation email.
Which regions do you deliver to?

Delivery is made to Sweden, Finland, Denmark, and other EU countries. The selling company may vary depending on the delivery region:

  • Sweden, Finland, and Other EU Countries: Synopsys AB (Vintrie, Sweden)
  • Denmark: Foodscan APS (Copenhagen, Denmark)
How long is the delivery time?

  • Products in stock: Shipped no later than 2 business days after order confirmation.
  • Products out of stock: A request is created, and an estimated delivery time is communicated; products are shipped within 5 business days.

Delivery time may vary depending on the performance of logistics companies and the distance to your address.

How are delivery costs calculated?

Shipping costs are added to the order amount and communicated at the order confirmation stage. Free shipping may be offered for orders above a certain order value or volumetric weight (desi); this is specified during the order process. Additional costs may apply for partial shipments that do not fill a pallet. For detailed information, please contact us at info@synopsys.se or info@foodscan.dk.

Can I pick up the products from the warehouse?

Yes, you can pick up the products directly from the warehouse without shipping costs. This option is only available from the Synopsys AB address:

  • Address: Ollebovägen 14, 218 45 Vintrie, Sweden

After order confirmation, you can contact us to specify the pickup date and conditions. This option is currently not available from the Foodscan APS address; however, you can make a special request to pick up from Synopsys AB.

What happens if I’m not at the address during delivery?

If you or an authorized person are not at the address during delivery, the Company is deemed to have fulfilled its obligation. Any additional shipping or storage costs incurred are your responsibility. You can track the delivery process with a tracking number; this number will be sent to you after order confirmation.

Which payment methods can I use?

We offer the following payment options:

  • Klarna: Klarna’s payment terms apply.
  • Stripe / ikasPAY (Credit Card): Secure payment is made via the Stripe / iKASpay infrastructure.
  • Bank Transfer: Payment must reach our accounts from order confirmation to shipment; shipment will not occur until payment is received.
  • Payment After Delivery (Deferred Sale): Only offered to “deferred sale approved” customers; conditions are specified at order confirmation.

If your payment method fails, we may request an alternative method.

Are VAT included in the prices?

No, the prices listed on the website are exclusive of VAT. The total amount, including VAT, is communicated during the order process:

  • From Synopsys AB to customers in Sweden: 12% for food, 25% for non-food and services.
  • From Synopsys AB to other EU countries: VAT 0% (not applied).
  • From Foodscan APS to Denmark: 25% for all products and services.
Can I cancel my order?

No, as this is a B2B contract and considering the perishability of food products, no right of withdrawal is granted. Once you confirm your order, it cannot be canceled or modified. However, if there is an issue with delivery, our return procedures apply.

Can I return products?

Return is only possible in the following cases:

  • If products not matching your order were sent (wrong product, incorrect quantity, etc.).
  • If the products are damaged or defective upon delivery (e.g., damaged packaging, expired date).

You must contact us within 48 hours after delivery.

How does the return process work?
  • Notify the defect in writing within 48 hours after delivery (info@synopsys.se or info@foodscan.dk). The notification must include a description of the defect and photographic evidence.
  • The Company offers two options:
    • New product shipment: A new product is sent free of charge to replace the defective one.
    • Refund: The product amount is refunded within 14 business days after the defective product is received.
  • Return shipping costs are covered by the Company; instructions will be provided to you.
Which products cannot be returned?

Returns are not accepted in the following cases:

  • Used, opened, or damaged products by the BUYER.
  • Food products not stored under appropriate storage conditions.
  • Products manufactured or coutomized at the BUYER’s specific request.
What should I do if products spoil after delivery?

The Company is not responsible for spoilage due to storage or usage conditions after delivery. It is important to check if the products are defective upon delivery and notify us within 48 hours.

How can I track my order?

After order confirmation, a tracking number is sent to you. Using this number, you can track the delivery status on the logistics company’s website. For questions, you can contact our customer service.

What happens with out-of-stock products?

For out-of-stock products, an order request is created. You are informed of an estimated delivery time, and the products are shipped within 5 business days. For information about the process, check the order confirmation email.

Who should I contact if I have questions?

For questions about delivery, returns, or other matters: